What we collect
When you use en-novibet.com and its related services, we may collect: identity information (name, date of birth, address, nationality), contact information (email, phone), account credentials, payment information (processed by regulated payment providers, never stored in full on our servers), device and connection information (IP address, browser type, OS), and behavioural data (pages viewed, links clicked, session duration).
How we use your information
- To provide, secure and personalise the service
- To meet regulatory obligations including KYC, anti-money-laundering checks and affordability assessments
- To detect fraud, protect minors and enforce responsible gambling limits
- To communicate service updates, security alerts and transactional messages
- To send marketing communications where you have specifically opted in
- To improve our editorial content and site performance
Sharing
We share personal data only with: licensed payment processors, identity verification providers (SumSub), regulators such as the UK Gambling Commission and Malta Gaming Authority where legally compelled, and infrastructure providers under strict data-processing agreements. We do not sell personal data to third parties.
Security
Traffic is encrypted end-to-end using TLS 1.3. Sensitive data at rest is encrypted using AES-256. Access to production systems is restricted by role-based controls with mandatory two-factor authentication for all staff. All access is logged and independently audited.
Your rights
Under UK GDPR you have the right to: access the personal data we hold about you, request correction of inaccurate data, request erasure of data no longer required for regulatory purposes, restrict or object to processing, data portability, and to lodge a complaint with the Information Commissioner's Office (ico.org.uk).
Cookies
We use strictly necessary cookies for session management and security. Analytics and preference cookies are only set with your consent. You can withdraw consent at any time from the cookie banner or your browser settings.
Contact
Data protection queries can be sent via the contact form on our support page. We aim to respond substantively within 30 days.